Shipping and Returns Policy

Last Updated: August 9, 2026

Thank you for shopping with Grandkids Are Wonderful. We work hard to get your order prepared and on its way as quickly as possible. Please review our shipping policy below for information about processing, delivery, tracking, and other shipping-related questions.

Shipping Destinations

At this time, Grandkids Are Wonderful ships to addresses within the United States only.

We currently do not offer international shipping.

Shipping Costs

Shipping charges are calculated at checkout based on the items in your order, shipping destination, and available shipping methods.

The total shipping cost will be displayed before you complete your purchase.

Processing & Fulfillment Times

Processing times vary by product.

Because we offer a variety of products, some items may require additional production or preparation time before they are shipped. Any estimated processing or fulfillment information provided on the product page should be considered when placing your order.

Please note that processing time is separate from shipping/transit time. Delivery estimates begin after your order has been produced, processed, and transferred to the shipping carrier.

During holidays, promotional periods, new product launches, or periods of unusually high order volume, processing may take longer than normal.

Orders With Multiple Items

Products within the same order may occasionally be fulfilled from different locations or become ready for shipment at different times.

As a result, your order may arrive in more than one package. If this occurs, you will not be charged additional shipping beyond the amount shown when your order was placed.

Tracking Your Order

When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order ships.

Please allow some time for the carrier's tracking system to update after receiving your tracking number. It is normal for tracking information to take a short period of time to begin showing movement.

Delivery Estimates

Any delivery dates or transit times shown during checkout, on product pages, or in tracking information are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, transit times may be affected by circumstances outside our control, including weather, carrier delays, holidays, transportation disruptions, and other unforeseen events.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered production, fulfillment, or shipping.

Grandkids Are Wonderful is not responsible for packages that are delayed, returned, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.

Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your property, mailbox, porch, garage, or other areas where the carrier may have left the package.

• Check with other members of your household or neighbors who may have received it.

• Allow a short period of time after the carrier marks the package as delivered, as some packages may be scanned before final delivery.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us and we will do our best to assist you.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

Carrier delays can occur and may be outside the control of Grandkids Are Wonderful. However, we will make reasonable efforts to help resolve shipping problems when they occur.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible and provide your order information along with clear photographs of the item and packaging when applicable.

We will review the issue and work with you toward an appropriate resolution.

Order Changes and Cancellations

Because some products may enter production or fulfillment shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after submission.

If you need to request a change or cancellation, please contact us as soon as possible.

Returns & Exchanges

Products may be returned or exchanged for a refund within 30 days of the receipt of your shipment. Items must be in new and unworn condition. Personalized items are not eligible for return. Approved returns will be refunded within 10 days of us receiving the shipment.

Contact Us

If you have questions about your order or our shipping policy, please contact Grandkids Are Wonderful through the contact information provided on our website.

Grandkids Are Wonderful
grandkidsarewonderful.com